{"success":true,"total_tickets":23,"data":[{"ticket_id":"TK-95864609","customer_email":"customer@example.com","issue_description":"Заказ ORD-12345 не пришел, уже неделя прошла","priority":"high","status":"open","created_at":"2025-11-28 14:35:34","updated_at":"2025-11-28 14:35:34","notes":"Тикет создан через API"},{"ticket_id":"TK-51B6548E","customer_email":"user@example.com","issue_description":"Заказ ORD-001 потерялся на таможне.","priority":"high","status":"open","created_at":"2025-11-28 14:58:15","updated_at":"2025-11-28 14:58:15","notes":"Тикет создан через API"},{"ticket_id":"TK-28C906CC","customer_email":"user@example.com","issue_description":"Упаковка нового заказа повреждена и грязная","priority":"high","status":"open","created_at":"2025-11-28 15:11:36","updated_at":"2025-11-28 15:11:36","notes":"Тикет создан через API"},{"ticket_id":"TK-554478DF","customer_email":"student@example.com","issue_description":"Заказ ORD-005 потерялся","priority":"high","status":"open","created_at":"2025-11-28 15:52:03","updated_at":"2025-11-28 15:52:03","notes":"Тикет создан через API"},{"ticket_id":"TK-7ADD63AE","customer_email":"unknown@example.com","issue_description":"Клиент недоволен, заказ ORD-008 не доставлен в срок, требует ускорения.","priority":"high","status":"open","created_at":"2025-11-28 17:34:41","updated_at":"2025-11-28 17:34:41","notes":"Тикет создан через API"},{"ticket_id":"TK-BDE671C1","customer_email":"unknown@example.com","issue_description":"Клиент недоволен, заказ ORD-006 не доставлен, требует расследования.","priority":"high","status":"open","created_at":"2025-11-28 17:37:46","updated_at":"2025-11-28 17:37:46","notes":"Тикет создан через API"},{"ticket_id":"TK-DD475F25","customer_email":"max@ego-digital.com","issue_description":"Посылка ORD-006 потеряна, клиент недоволен отсутствием доставки.","priority":"high","status":"open","created_at":"2025-11-28 17:41:37","updated_at":"2025-11-28 17:41:37","notes":"Тикет создан через API"},{"ticket_id":"TK-90D1F4EE","customer_email":"unknown@example.com","issue_description":"Клиент жалуется, что посылка ORD-003 находится на складе, но её нет. Требуется проверка и ускорение доставки.","priority":"high","status":"open","created_at":"2025-12-01 10:53:55","updated_at":"2025-12-01 10:53:55","notes":"Тикет создан через API"},{"ticket_id":"TK-C7E17C34","customer_email":"john@example.com","issue_description":"Received wrong item","priority":"critical","status":"open","created_at":"2025-12-01 14:00:59","updated_at":"2025-12-01 14:00:59","notes":"Тикет создан через API"},{"ticket_id":"TK-1D526227","customer_email":"issue@company.com","issue_description":"Customer reports a delivery problem","priority":"high","status":"open","created_at":"2025-12-01 14:01:05","updated_at":"2025-12-01 14:01:05","notes":"Тикет создан через API"},{"ticket_id":"TK-58FD1B3E","customer_email":"damaged@mail.com","issue_description":"Package was damaged","priority":"high","status":"open","created_at":"2025-12-01 14:01:09","updated_at":"2025-12-01 14:01:09","notes":"Тикет создан через API"},{"ticket_id":"TK-2FA18CC1","customer_email":"complaint@test.com","issue_description":"Quality complaint about product.","priority":"medium","status":"open","created_at":"2025-12-01 14:01:12","updated_at":"2025-12-01 14:01:12","notes":"Тикет создан через API"},{"ticket_id":"TK-0579C50D","customer_email":"billing@email.com","issue_description":"Billing issue with my order.","priority":"high","status":"open","created_at":"2025-12-01 14:01:16","updated_at":"2025-12-01 14:01:16","notes":"Тикет создан через API"},{"ticket_id":"TK-58D01FF2","customer_email":"john@example.com","issue_description":"Received wrong item in order.","priority":"critical","status":"open","created_at":"2025-12-01 14:30:46","updated_at":"2025-12-01 14:30:46","notes":"Тикет создан через API"},{"ticket_id":"TK-DC98AEE3","customer_email":"issue@company.com","issue_description":"Customer reported a delivery problem.","priority":"high","status":"open","created_at":"2025-12-01 14:30:51","updated_at":"2025-12-01 14:30:51","notes":"Тикет создан через API"},{"ticket_id":"TK-F3B60935","customer_email":"damaged@mail.com","issue_description":"Package was damaged upon arrival.","priority":"high","status":"open","created_at":"2025-12-01 14:30:54","updated_at":"2025-12-01 14:30:54","notes":"Тикет создан через API"},{"ticket_id":"TK-54788688","customer_email":"complaint@test.com","issue_description":"Quality complaint about product.","priority":"medium","status":"open","created_at":"2025-12-01 14:30:57","updated_at":"2025-12-01 14:30:57","notes":"Тикет создан через API"},{"ticket_id":"TK-0462E549","customer_email":"billing@email.com","issue_description":"Billing issue with my order","priority":"high","status":"open","created_at":"2025-12-01 14:31:00","updated_at":"2025-12-01 14:31:00","notes":"Тикет создан через API"},{"ticket_id":"TK-7580DF95","customer_email":"max@ego-digital.com","issue_description":"Получатель (max@ego-digital.com) не получил заказ ORD-001, хотя система показывает статус 'доставлено' 25 ноября 2025 года. Требуется расследование и возможный возврат.","priority":"high","status":"open","created_at":"2025-12-04 10:03:54","updated_at":"2025-12-04 10:03:54","notes":"Тикет создан через API"},{"ticket_id":"TK-290B1C17","customer_email":"student@example.com","issue_description":"Lost order ORD-005","priority":"critical","status":"open","created_at":"2025-12-18 16:18:59","updated_at":"2025-12-18 16:18:59","notes":"Тикет создан через API"},{"ticket_id":"TK-FAECD5D9","customer_email":"student@example.com","issue_description":"Заказ ORD-005 потерялся","priority":"critical","status":"open","created_at":"2025-12-18 16:26:00","updated_at":"2025-12-18 16:26:00","notes":"Тикет создан через API"},{"ticket_id":"TK-0C015A23","customer_email":"client@example.com","issue_description":"Посылка ORD-003 не пришла, несмотря на статус","priority":"high","status":"open","created_at":"2025-12-18 16:43:55","updated_at":"2025-12-18 16:43:55","notes":"Тикет создан через API"},{"ticket_id":"TK-4D3FCECE","customer_email":"customer@example.com","issue_description":"Заказ потерялся","priority":"high","status":"open","created_at":"2025-12-18 16:46:03","updated_at":"2025-12-18 16:46:03","notes":"Тикет создан через API"}],"timestamp":"2026-05-30 05:08:58"}